This time on Salesforce Trails and Trials, hosts Jon Cline and Erik Yewell talk about admin power in the wrong hands. Plus Slack bot platforms, Miro decision trees, bow ties, gratitude, and holiday lights.

Jon Cline has been working in IT since 1998 and is a very curious person. Erik Yewell has been in IT for 23 years and done just about everything you can imagine. They share their wins and worse so you can learn with them.

What We’ve Learned

Erik talks about learning Slack bot platforms and automating tasks. You can do it with Heroku and Azure of course, but there are also options for MuleSoft, Workato, and Zapier. Meanwhile Jon learned about using Flow as a validation tool for handoff to Conga document generation. Plus, they both revel in learning anything on YouTube from tying a bow tie (something Jon learned) to changing a car window (something Erik learned about, but decided to leave to the professionals).

One Small Thing

For this episode’s one small thing that can have big consequences, Erik and Jon talk about too many system administrators. In short, admin power in the wrong hands is not a good idea. But you can address this challenge and keep people happy by setting up a delegated administrator to restrict how much access some admins have. 

Share Your Story

What are you grateful for? Jon and Erik talk about the value of starting with gratitude, whether it’s a meeting or a conversation, and they’d love to hear what you’re grateful for. Who are the people that have helped you or projects that have moved you forward? Maybe it’s a manager that gave you a good kick in the butt. You can call our Consulting Camp line and leave a message to share your story: 540-TRIALS-5 (that’s 540-874-2575).